MoonPay Commerce provides merchant verification for both creators and businesses.

For Creators:

1. Log in to the MoonPay Commerce dashboard.
2. Navigate to Settings → Merchant Settings.
3. Select Creator as the type.
4. Link your X (Twitter) account.
5. Complete verification through Sumsub.

For Businesses:

1. Go to Settings → Merchant Settings.
2. Select Business.
3. Fill in necessary fields.
4. Complete verification with Persona.

These verification steps help establish merchant credibility, enhancing user trust.

Verified merchants on Helio display a "Verified" badge at checkout, while unverified merchants trigger a warning for buyers, enhancing transaction security and trust.

Wallet Transparency

For unverified merchants, users can look up the recipient wallet address in real-time from the MoonPay Commerce checkout page with a single click on the Recipient badge to check the trustworthiness of the merchant.

Report a suspicious link

Report suspicious links directly from the checkout page or in our Discord. Our security team monitors and blacklists risky links and wallets 24/7.

Sanctioned countries & wallets

MoonPay Commerce blocks access from sanctioned countries and wallets using a mix of geo-IP, lists and heuristics.

Pay Link authentication

MoonPay Commerce offers various Access Controls options including Discord SSO and gating. This helps merchants lock down payments to a targeted and intended customer audience.

Unique URLs (aka slugs)

Merchants can use unique URLs such as hel.io/x/Customername to help customers recognise that the Pay Link belongs to them.

Payment disputes / refunds

For refunds, contact the merchant directly; they can issue refunds via the MoonPay Commerce dashboard. MoonPay Commerce is a decentralised protocol, meaning funds transfer directly from users to merchants, secured by blockchain and irreversible. Before purchasing on MoonPay Commerce Pay Links, verify the merchant’s trustworthiness using our safety features.