MoonPay Commerce provides merchant verification for both creators and businesses.

For Creators:

1. Log in to the MoonPay Commerce dashboard.
2. Navigate to Settings → Merchant Settings.
3. Select Creator as the type.
4. Link your X (Twitter) account.
5. Complete verification through Sumsub.

For Businesses:

1. Go to Settings → Merchant Settings.
2. Select Business.
3. Fill in necessary fields.
4. Complete verification with Persona.

These verification steps help establish merchant credibility, enhancing user trust.

Report a suspicious link

Report suspicious links directly from the checkout page or in our Discord. Our security team monitors and blacklists risky links and wallets 24/7.

Sanctioned countries & wallets

MoonPay Commerce blocks access from OFAC sanctioned countries and wallets using a mix of geo-IP, industry leading tools like Chainanalysis and heuristics.

Pay Link authentication

MoonPay Commerce offers various Access Controls options including Discord SSO and gating. This helps merchants lock down payments to a targeted and intended customer audience.

Payment disputes / refunds

For refunds, contact the merchant directly; they can issue refunds via the MoonPay Commerce dashboard. MoonPay Commerce is a decentralised protocol, meaning funds transfer directly from users to merchants, secured by the blockchain and these transactions are irreversible. Before purchasing on MoonPay Commerce links/widgets, verify the merchant’s trustworthiness using our safety features.