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Helio FAQ

Commonly asked questions. Reach out with a DM if you have others

What is Helio?

Helio is a complete Web3 payments platform. We make it easy for merchants, creators & projects to integrate decentralised crypto payments in their app or workflow.
Our solutions include E-commerce, Subscriptions, Pay Links, NFT Sales, Pay Streams, Paywalls, Discord payments, Invoicing, plugins and more 🚀

Who’s behind Helio?

We're an experienced team of builders. The founders previously built, scaled and exited two B2B SaaS companies for a total of $600m. We've assembled a team of leading Web3 & Fintech engineering, product and marketing talent.
Please see open roles here https://join.hel.io/ if you're interested in joining us.

Is Helio a centralised/custodial platform?

No, Helio is a decentralised solution and our technology simply allows merchants to accept payments via a blockchain. All transactions are direct, peer-to-peer payments from the buyer to the merchant. We never take custody of buyer funds and merchants receive blockchain payments instantly in their wallet.

How do I get started?

1) Simply connect your crypto wallet at Hel.io to access the dashboard. Create payments, set-up integrations, access reports & more.
2) Join our community: Discord & Twitter​
3) If you don't have a crypto wallet yet, we recommend Phantom​
Helio dashboard

What's a crypto wallet?

A self-custody crypto wallet that runs as a plug-in in your browser or mobile app. Self-custody means you hold the crypto yourself with a public-private key pair rather than in an online account, akin to holding money in your own safe. You can send money directly & easily to anyone 🌎

Which blockchains does Helio support

Helio is a multi-chain platform and we plan to support any meaningful blockchain over time. We support Solana, Polygon and Ethereum. Other chains including Bitcoin, BNB, Arbitrum are in our roadmap.

Which wallets do you support?

We support Phantom, Metamask, Solflare, Brave, Coinbase, Glow and other Solana and Ethereum compatible wallets. DM us if you you'd like us to add a wallet that isn't listed yet in the drop down 🌞

How do I create a payment?

Connect your wallet to the Helio dashboard and hit Create Payment. Follow the simple steps to create your own checkout page in a few clicks. If you're a developer you can also integrate the Helio pay button directly into your store, site or app using our libraries, API & plug-ins.
Create a "no code" checkout page in a few clicks
Pay Links enable one-time payments on the Helio platform such as e-commerce transactions. Merchants can create Pay Links in their preferred currencies with a few clicks. Learn more:

What are Pay Streams?

First-generation crypto payment solutions do not support recurring payments. We solved that!
Pay Streams are recurring payments that charge & settle money in any time interval (e.g. second, minute, hour, week, month). Streams enable ultra-flexible subscriptions and pay-as-you-go models for digital content, utilities and more. Learn more:

How do I integrate the Helio API?

Please continue to our Developers documentation:

What are Helions?

"Helions" is the official NFT project brought to you by Helio. You can learn more here:

Is Helio supported on mobile devices

Helio is fully supported by mobile wallets on iOS and Android. Open the wallet's browser and navigate to the Helio dashboard​ to set up your payment workflows. We also use Phantom and MetaMask deep-links to auto-open checkout pages in mobile wallets.

How do I go about getting a refund? Can Helio help me with this?

If you would like a refund, please contact the merchant directly. Transactions made with cryptocurrency on the Helio platform are direct peer-to-peer transfer from the customer to the merchant. Please note that once payment is sent, there's no way for Helio to reverse the transaction or reclaim funds on your behalf. As a result, we are unable to resolve any payment disputes as the transactions are secured by the blockchain and irreversible.

What cryptocurrencies do you support?

$ETH, $SOL, $MATIC, $USDC, $DUST and any Ethereum (ERC-20) or Solana (SPL) native token. If your token isn't listed in the drop-down please complete this form: https://forms.gle/XG5typ65iZUxfNCy7 💬
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