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Helio FAQ
Commonly asked questions. Reach out with a DM if you have others
Helio is a complete Web3 payments platform. We make it easy for merchants, creators & projects to integrate decentralised crypto payments in their app or workflow.
Our solutions include E-commerce, Subscriptions, Pay Links, NFT Sales, Pay Streams, Paywalls, Discord payments, Invoicing, plugins and more 🚀
We're an experienced team of builders. The founders previously built, scaled and exited two B2B SaaS companies for a total of $600m. We've assembled a team of leading Web3 & Fintech engineering, product and marketing talent.
No, Helio is a decentralised solution and our technology simply allows merchants to accept payments via a blockchain. All transactions are direct, peer-to-peer payments from the buyer to the merchant. We never take custody of buyer funds and merchants receive blockchain payments instantly in their wallet.
1) Simply connect your crypto wallet at Hel.io to access the dashboard. Create payments, set-up integrations, access reports & more.
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Helio dashboard
A self-custody crypto wallet that runs as a plug-in in your browser or mobile app. Self-custody means you hold the crypto yourself with a public-private key pair rather than in an online account, akin to holding money in your own safe. You can send money directly & easily to anyone 🌎
Helio is a multi-chain platform and we plan to support any meaningful blockchain over time. We support Solana, Polygon and Ethereum. Other chains including Bitcoin, BNB, Arbitrum are in our roadmap.
We support Phantom, Metamask, Solflare, Brave, Coinbase, Glow and other Solana and Ethereum compatible wallets. DM us if you you'd like us to add a wallet that isn't listed yet in the drop down 🌞
Connect your wallet to the Helio dashboard and hit Create Payment. Follow the simple steps to create your own checkout page in a few clicks. If you're a developer you can also integrate the Helio pay button directly into your store, site or app using our libraries, API & plug-ins.
Create a "no code" checkout page in a few clicks
Pay Links enable one-time payments on the Helio platform such as e-commerce transactions. Merchants can create Pay Links in their preferred currencies with a few clicks. Learn more:
First-generation crypto payment solutions do not support recurring payments. We solved that!
Pay Streams are recurring payments that charge & settle money in any time interval (e.g. second, minute, hour, week, month). Streams enable ultra-flexible subscriptions and pay-as-you-go models for digital content, utilities and more. Learn more:
Please continue to our Developers documentation:
"Helions" is the official NFT project brought to you by Helio. You can learn more here:
Helio is fully supported by mobile wallets on iOS and Android. Open the wallet's browser and navigate to the Helio dashboard to set up your payment workflows. We also use Phantom and MetaMask deep-links to auto-open checkout pages in mobile wallets.
If you would like a refund, please contact the merchant directly. Transactions made with cryptocurrency on the Helio platform are direct peer-to-peer transfer from the customer to the merchant. Please note that once payment is sent, there's no way for Helio to reverse the transaction or reclaim funds on your behalf. As a result, we are unable to resolve any payment disputes as the transactions are secured by the blockchain and irreversible.
$ETH, $SOL, $MATIC, $USDC, $DUST and any Ethereum (ERC-20) or Solana (SPL) native token. If your token isn't listed in the drop-down please complete this form: https://forms.gle/XG5typ65iZUxfNCy7 💬
Last modified 18d ago