Helio FAQ

Commonly asked questions. Reach out with a DM if you have others

What is Helio?

Helio is a complete Web3 payments platform, starting with Solana. We make it easy for merchants, creators & projects to accept and embed single-step crypto payments in their app or workflow.
Our solutions include E-commerce, Subscriptions, Pay Links, Pay Streams, Paywalls, Discord payments, Invoicing, plugins and more 🚀

Who’s behind Helio?

We're an experienced team of builders. The founders previously built, scaled and exited two B2B SaaS companies for a total of $600m. We've assembled a team of leading Web3 & Fintech engineering, product and marketing talent.
Please see open roles here https://join.hel.io/ if you're interested in joining us.

How do I get started?

1) Simply connect your Web3 wallet at Hel.io to access the Helio dashboard. Create payments, set-up integrations & access reports. Helio is in Beta - please do not transact with large amounts.
2) Join our community: Discord & Twitter
3) If you don't have a Web3 wallet yet, we recommend Phantom
Helio dashboard

What's a Web3 wallet?

A self-custody crypto wallet that runs as a plug-in in your browser or mobile app. Self-custody means you hold the crypto yourself with a public-private key pair rather than in an online account, akin to holding money in your own safe. You can send money directly & easily to anyone 🌎

Which wallets do you support?

We support Phantom, Solflare, Slope, Brave, Coinbase, Glow and other Solana compatible wallets. DM us if you you'd like us to add a wallet that isn't listed yet in the drop down. We're building cross-chain and plan to support ETH wallets such as MetaMask by the end of 2022 🌞

What is Solana?

A fast blockchain that’s capable of Visa-scale volume of 65k transactions per second at an average cost of $0.00025. If you're new to Solana please check out our quick start page here 🔥

Is Helio a custodial payments service?

No, Helio is fully Web3-native and non-custodial. This means you don't need to log-in to a centralised system (like a bank), you receive payments instantly in your Web3 wallet and Helio doesn't hold money on your behalf.

How do I create a payment?

Connect your wallet to the Helio dashboard and hit Create Payment. Follow the simple steps to create a "no-code" checkout with a few clicks. If you're a developer you can embed payments directly into your store, site or app using our libraries, API & plug-ins.
Create a "no code" checkout page in a few clicks
Pay Links enable one-time payments on the Helio platform such as e-commerce transactions. Merchants can create a Pay Links in their preferred currencies with a few clicks. Learn more:

What are Pay Streams?

First-gen crypto payment solutions do not support recurring payments. We solved that!
Pay Streams are recurring payments that charge & settle money in any time interval such as a second, minute, hour, week or month. Streams enable ultra-flexible subscriptions and pay-as-you-go models for digital content, utilities and more. Learn more:

How do I integrate the Helio API?

Please continue to our Developers documentation:

What fees does Helio charge?

0.35% transaction fees. Merchants can reduce these fees to 0% by subscribing to HelioX, the pro version of Helio. We also charge fees for "token-swapped" payments.

What are Helions?

"Helions" is the official NFT project brought to you by Helio. You can learn more here:

Is Helio supported on mobile devices

Helio is fully supported by mobile wallets on iOS and Android. Open the wallet's browser and navigate to the Helio dashboard to set up your payment workflows. We also use Phantom and other browser deep-links to auto-open checkout pages in mobile wallets. Here's a video of the mobile UX

How do payments settle?

Pay Links, Invoices and completed Pay Streams settle directly & instantly to your connected wallet. For live, ongoing Pay Streams, you can withdraw the settled amount (i.e. the time has passed so far) to your wallet in real-time from the Helio dashboard --> Transactions 🎉

What cryptocurrencies do you support?

$SOL, $USDC, $DUST and any Solana-native token (SPL token). If your token isn't listed in the drop-down please complete this form: https://forms.gle/XG5typ65iZUxfNCy7 💬
$ETH & ERC-20 token support coming soon.