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Helio FAQ
Commonly asked questions. Reach out with a DM if you have others
Helio is a complete Web3 payments platform. We make it easy for merchants, creators & marketplaces to sell NFTs, subscriptions, e-commerce, video content & digital products with the power of DeFi. Launch a product in minutes & get paid instantly..🚀
We're an experienced team of builders backed by leading VCs Lightspeed Faction & Peak Capital. The founders previously built, scaled and exited two B2B SaaS companies for a total of $600m. We've assembled a team of leading Web3 & Fintech engineering, product and marketing talent.
No, Helio is a decentralised solution (100% DeFi) and our technology simply allows merchants & creators to accept payments via a blockchain. All transactions are direct, peer-to-peer payments from the buyer to the merchant. We never take custody of buyer funds and merchants receive payments instantly in their wallet.
Helio is a multi-chain platform and we plan to support any meaningful blockchain over time. We support Bitcoin, Solana, Polygon and Ethereum. Other chains including BNB, Arbitrum are in our roadmap.
A self-custody crypto wallet that runs as a plug-in in your browser or mobile app. Self-custody means you hold the crypto yourself with a public-private key pair rather than in an online account, akin to holding money in your own safe. You can send money directly & easily to anyone 🌎
We support Phantom, Metamask, Solflare, Brave, Coinbase, Xverse and other Solana, Ethereum and Bitcoin compatible wallets. DM us if you you'd like us to add a wallet that isn't listed yet in the drop down. You don't need to have a crypto wallet already to get started with Helio. Simply log in with your email and we'll create one for you (Helio Wallet) 🌞
Login to the Helio dashboard and hit Create Payment. Follow the simple steps to to spin up a Pay Link in a few simple clicks. If you're a developer you can also integrate the Helio pay button directly into your store, site or app using our libraries, API & plug-ins.
Please continue to our Developers documentation:
"Helions" is the official NFT project brought to you by Helio. You can learn more here:
Helio is fully supported by iOS & Android and also works well with mobile crypto wallets. Open the wallet's browser and navigate to the Helio dashboard to set up your payment workflows. We also use Phantom and MetaMask deep-links to auto-open checkout pages in mobile wallets.
If you would like a refund, please contact the merchant directly. Transactions made with cryptocurrency on the Helio platform are direct peer-to-peer transfer from the customer to the merchant. Please note that once payment is sent, there's no way for Helio to reverse the transaction or reclaim funds on your behalf. As a result, we are unable to resolve any payment disputes as the transactions are secured by the blockchain and irreversible.
$ETH, $SOL, $MATIC, $USDC, $DUST and any Ethereum (ERC-20) or Solana (SPL) native token. If your token isn't listed in the drop-down please complete this form: https://forms.gle/XG5typ65iZUxfNCy7 💬
Last modified 1mo ago