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Helio FAQ

Commonly asked questions. Reach out with a DM if you have others

What is Helio?

Helio is a complete Web3 payments platform. We make it easy for merchants, creators & marketplaces to sell NFTs, subscriptions, e-commerce, video content & digital products with the power of DeFi. Launch a product in minutes & get paid instantly..🚀

Who’s behind Helio?

We're an experienced team of builders backed by leading VCs Lightspeed Faction & Peak Capital. The founders previously built, scaled and exited two B2B SaaS companies for a total of $600m. We've assembled a team of leading Web3 & Fintech engineering, product and marketing talent.
Please see open roles here https://join.hel.io/ if you're interested in joining us.

How much does Helio cost?

It's free to get started and we charge a fee per transaction. See our pricing & fees information.

Is Helio a centralised platform?

No, Helio is a decentralised solution (100% DeFi) and our technology simply allows merchants & creators to accept payments via a blockchain. All transactions are direct, peer-to-peer payments from the buyer to the merchant. We never take custody of buyer funds and merchants receive payments instantly in their wallet.

What blockchains does Helio support?

Helio is a multi-chain platform and we plan to support any meaningful blockchain over time. We support Bitcoin, Solana, Polygon and Ethereum. Other chains including BNB, Arbitrum are in our roadmap.

How do I get started?

1) Login in to the Helio Dashboard to start selling with Web3 payments in in a few simply clicks
2) Join our community: Discord & Twitter​

What's a crypto wallet?

A self-custody crypto wallet that runs as a plug-in in your browser or mobile app. Self-custody means you hold the crypto yourself with a public-private key pair rather than in an online account, akin to holding money in your own safe. You can send money directly & easily to anyone 🌎

Which wallets do you support?

We support Phantom, Metamask, Solflare, Brave, Coinbase, Xverse and other Solana, Ethereum and Bitcoin compatible wallets. DM us if you you'd like us to add a wallet that isn't listed yet in the drop down. You don't need to have a crypto wallet already to get started with Helio. Simply log in with your email and we'll create one for you (Helio Wallet) 🌞

How do I create a payment?

Login to the Helio dashboard and hit Create Payment. Follow the simple steps to to spin up a Pay Link in a few simple clicks. If you're a developer you can also integrate the Helio pay button directly into your store, site or app using our libraries, API & plug-ins.

How do I integrate the Helio API?

Please continue to our Developers documentation:

What are Helions?

"Helions" is the official NFT project brought to you by Helio. You can learn more here:

Is Helio supported on mobile devices

Helio is fully supported by iOS & Android and also works well with mobile crypto wallets. Open the wallet's browser and navigate to the Helio dashboard​ to set up your payment workflows. We also use Phantom and MetaMask deep-links to auto-open checkout pages in mobile wallets.

How do I go about getting a refund? Can Helio help me with this?

If you would like a refund, please contact the merchant directly. Transactions made with cryptocurrency on the Helio platform are direct peer-to-peer transfer from the customer to the merchant. Please note that once payment is sent, there's no way for Helio to reverse the transaction or reclaim funds on your behalf. As a result, we are unable to resolve any payment disputes as the transactions are secured by the blockchain and irreversible.

What cryptocurrencies do you support?

$ETH, $SOL, $MATIC, $USDC, $DUST and any Ethereum (ERC-20) or Solana (SPL) native token. If your token isn't listed in the drop-down please complete this form: https://forms.gle/XG5typ65iZUxfNCy7 💬
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