Receipts & refunds
Access your purchase receipts & manage subscriptions
It's easy for consumers to access transaction receipts when using Helio for their purchases. Simply log in to the Helio dashboard with the wallet that was used for the purchase and hit outgoing transactions to access your receipts.
All your transactions in one place
Demo: purchase item and access your transaction receipt
When using Helio Pay Streams to purchase a subscription to a SaaS product, access to digital content with Helio Play or access to a Discord server, it's very easy to manage your streams & subscriptions in one place.
End users are reminded when their subscriptions come to an end and can "Top up" with a single tap of their wallet to extend their subscription. Users can also stop Pay Streams from the checkout page or dashboard to receive the amount for the remaining time back in their wallet.
If you would like a refund, please contact the merchant directly. We've made it very easy for merchants to refund directly from the Helio dashboard.
Transactions made with cryptocurrency on the Helio platform are direct peer-to-peer transfer from the customer to the merchant. Please note that once payment is sent, there's no way for Helio to reverse the transaction or reclaim funds on your behalf. As a result, we are unable to resolve any payment disputes as the transactions are secured by the blockchain and irreversible.